Printer not working

Printer not working

If you're unable to print, please go through the following steps before contacting support. Many printing issues are related to printer hardware, network sharing, or local configuration settings.

1. Check Printer Power and Connection

  • Ensure the printer is turned ON.
  • Confirm power and data cables are securely connected.
  • For USB printers, try reconnecting or switching to another USB port.

2. Verify Network/Shared Printer Access

  • If you're using a shared printer, make sure:
    • The host computer is switched on and connected to the network.
    • The shared printer is accessible via path like \\ServerName\PrinterName
      .
  • If you're getting an error like “Printer not found,” check if the computer or printer name has changed, as your software depends on this path.

 3. Print a Test Page

  • Go to Control Panel > Devices and Printers
  • Right-click on the printer > Printer Properties > Print Test Page
  • If the test fails, the issue is with the printer or system, not the software.

4. Check Printer Status

  • Open Devices and Printers
  • Confirm the printer is not:
    • Offline
    • Paused
    • Showing a paper jam or error

5. Check Print Queue

  • Double-click on the printer in Devices and Printers.
  • If multiple documents are stuck:
    • Right-click → Cancel All Documents
    • Restart the print spooler service or reboot your system.

6. Format Compatibility

  • Ensure correct format based on printer type:
    • Do not send dot matrix print format to a laser printer or vice versa.
  • Choose the correct format and printer from the software print settings.
  • Identify Dot matrix format as a dotted characters and the printer Often uses continuous paper with perforated edges

7. Check for Changes in Computer/Printer Name

  • If the computer or printer was renamed recently, the software may not recognize it.
    • Update the print configuration settings in the software to match the new names.

8. Clear Temp Files and Restart Software

  • Navigate to the folder where the software is installed.
  • Locate and delete the Temp folder
    contents.
  • Restart the software and try printing again.

9. Test from Another Application

  • Try printing a file from Notepad or Word.
    • If that fails too, the issue is not with the software.

 Still Not Working?

Please share the following with the support team:

  1. Screenshot of any error messages
  2. Whether the printer prints test pages
  3. Type of printer (USB/Network/Shared)
  4. Printer and computer name
  5. Whether others in your office can print
  6. Steps you've already tried from this list

    • Related Articles

    • Not able to access software

      Troubleshooting Guide: Unable to Access Software If you're not able to access the software, please go through the following quick checks before contacting support: 1.Check Network Connectivity - Ensure your system is connected to the local network ...